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The secret to boosting customer satisfaction

Today we see a boom in automated customer service when people become accustomed to the options technology creates. Both end customers and businesses benefit equally from the new seamlessly integrated ecosystem. Visiting dealerships for service visits or picking up your rental car, today you’re likely not to stand in a front desk queue for your

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The biggest aftermarket challenges and how to overcome them

In this article, we share ideas on how to create a smarter customer journey to cater for the full spectrum of outcomes of customers’ expectations for a ‘successful’ workshop visit experience. Every car owner enters a workshop with a unique purpose. The exact check-in journey and experience expectations differ from driver to driver, but the

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